:root{
    --navy:#062b63;
    --navy-2:#0b3d7c;
    --orange:#ff5a00;
    --bg:#f4f7fb;
    --text:#16243a;
    --muted:#6d7888;
    --border:#dbe3ee;
    --white:#fff;
    --shadow:0 16px 45px rgba(5,43,99,.12);
    --radius:20px;
}
*{box-sizing:border-box}
html{min-height:100%}
body{margin:0;font-family:Inter,Segoe UI,Roboto,Arial,sans-serif;color:var(--text);background:var(--bg)}
button,input,textarea,select{font:inherit}
a{text-decoration:none;color:inherit}
.app-body{
    min-height:100vh;
    background-image:linear-gradient(rgba(247,249,252,.88),rgba(247,249,252,.94)),url('../img/background.png');
    background-size:cover;background-position:center;background-attachment:fixed;
}
.bg-overlay{position:fixed;inset:0;pointer-events:none;background:radial-gradient(circle at 80% 10%,rgba(255,90,0,.06),transparent 28%)}
.topbar,.admin-topbar{
    height:76px;display:flex;align-items:center;justify-content:space-between;padding:0 4vw;
    background:rgba(255,255,255,.9);backdrop-filter:blur(12px);border-bottom:1px solid rgba(10,53,109,.08);
    position:sticky;top:0;z-index:20;
}
.brand{display:flex;align-items:center;gap:14px}
.brand img{width:56px;height:56px;object-fit:contain}
.brand strong{display:block;color:var(--navy);font-size:1.05rem;letter-spacing:.02em}
.brand span{display:block;color:var(--muted);font-size:.82rem;margin-top:3px}
.admin-link{color:var(--navy);font-weight:700;font-size:.92rem}
.shell{max-width:1500px;margin:0 auto;padding:34px 4vw 60px;position:relative}
.hero-card{
    display:flex;justify-content:space-between;align-items:center;gap:30px;padding:30px 34px;margin-bottom:24px;
    background:linear-gradient(135deg,rgba(6,43,99,.97),rgba(11,61,124,.93));color:white;border-radius:var(--radius);
    box-shadow:var(--shadow);overflow:hidden;position:relative;
}
.hero-card::after{content:"";position:absolute;width:260px;height:260px;border:40px solid rgba(255,255,255,.05);border-radius:50%;right:-70px;top:-100px}
.eyebrow{font-size:.72rem;font-weight:800;letter-spacing:.16em;color:var(--orange)}
.hero-card h1{font-size:clamp(1.6rem,3vw,2.45rem);margin:7px 0 8px}
.hero-card p{max-width:800px;color:#dce7f6;margin:0;line-height:1.55}
.hero-badge{position:relative;z-index:2;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.22);padding:14px 18px;border-radius:14px;white-space:nowrap;font-weight:700}
.grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(360px,.85fr);gap:24px;align-items:start}
.panel{background:rgba(255,255,255,.96);border:1px solid rgba(15,50,90,.08);border-radius:var(--radius);box-shadow:var(--shadow);padding:26px}
.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:22px}
.panel-head h2{margin:0;color:var(--navy);font-size:1.35rem}
.panel-head p{margin:5px 0 0;color:var(--muted);font-size:.9rem}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}
label{display:block}
label>span{display:block;font-weight:700;color:#34445b;font-size:.87rem;margin-bottom:7px}
label small{display:block;color:var(--muted);margin-top:6px;font-size:.78rem}
.full{grid-column:1/-1}
input,textarea,select{
    width:100%;border:1px solid var(--border);background:#fbfcfe;color:var(--text);border-radius:11px;
    padding:12px 13px;outline:none;transition:.2s;border-color:.2s;background .2s;
}
input:focus,textarea:focus,select:focus{border-color:#5c8ac4;background:#fff;box-shadow:0 0 0 4px rgba(11,61,124,.08)}
textarea{resize:vertical;min-height:120px;line-height:1.5}
.input-action{display:flex;gap:10px}
.input-action input{flex:1}
.form-actions{display:flex;align-items:center;gap:14px;margin-top:22px;flex-wrap:wrap}
.btn{border:0;border-radius:10px;padding:11px 16px;cursor:pointer;font-weight:750;display:inline-flex;align-items:center;justify-content:center;gap:7px;transition:.18s}
.btn:hover{transform:translateY(-1px)}
.btn.primary{background:var(--navy);color:#fff;box-shadow:0 7px 18px rgba(6,43,99,.18)}
.btn.primary:hover{background:var(--navy-2)}
.btn.secondary{background:#edf3fa;color:var(--navy);border:1px solid #d7e3f1}
.btn.danger{background:#fff0f0;color:#a32323;border:1px solid #ffd1d1}
.btn.icon{width:40px;height:40px;padding:0;background:#f1f5fa;color:var(--navy);font-size:1.25rem}
.btn.small{padding:8px 11px;font-size:.82rem}
.form-message{font-size:.88rem;color:var(--muted);font-weight:650}
.form-message.success{color:#138a55}
.form-message.error,.error-text{color:#b12b2b}
.status-filter{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:17px}
.filter{border:1px solid var(--border);background:#fff;color:#59677a;border-radius:999px;padding:7px 10px;font-size:.78rem;font-weight:700;cursor:pointer}
.filter.active{background:var(--navy);color:#fff;border-color:var(--navy)}
.history{display:flex;flex-direction:column;gap:13px;max-height:800px;overflow:auto;padding-right:3px}
.history-item{border:1px solid var(--border);border-radius:15px;padding:16px;background:#fff}
.history-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}
.history-top>div span{display:block;color:var(--muted);font-size:.75rem;margin-top:3px}
.history-item h3{font-size:1rem;color:var(--navy);margin:13px 0 7px}
.history-item>p{font-size:.87rem;line-height:1.5;color:#526074;margin:0;white-space:pre-wrap}
.history-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:13px;color:var(--muted);font-size:.75rem}
.status,.priority{display:inline-flex;align-items:center;border-radius:999px;padding:5px 8px;font-size:.72rem;font-weight:800;white-space:nowrap}
.status-abierta{background:#fff3dc;color:#9b6300}
.status-en-curso{background:#e8f1ff;color:#1c5da8}
.status-pendiente-usuario{background:#f3eaff;color:#7140a5}
.status-resuelta{background:#e3f8ed;color:#147448}
.status-cerrada{background:#edf0f4;color:#56616f}
.priority.baja{background:#eef4f8;color:#596c7b}
.priority.media{background:#e8f1ff;color:#255b9e}
.priority.alta{background:#fff0df;color:#a75a0a}
.priority.critica{background:#ffe6e6;color:#ae1f1f}
.sat-response{margin-top:14px;background:#f4f8fd;border-left:4px solid var(--orange);padding:11px 12px;border-radius:8px}
.sat-response strong{font-size:.78rem;color:var(--navy)}
.sat-response p{margin:5px 0 0;color:#4b5b70;font-size:.85rem;white-space:pre-wrap}
.empty-state,.loading{text-align:center;color:var(--muted);padding:34px 10px;border:1px dashed var(--border);border-radius:14px}
.toast{position:fixed;right:24px;bottom:24px;transform:translateY(20px);opacity:0;pointer-events:none;background:#10233e;color:#fff;padding:13px 17px;border-radius:11px;box-shadow:var(--shadow);transition:.2s;z-index:50}
.toast.show{opacity:1;transform:translateY(0)}
.login-body{min-height:100vh;display:grid;place-items:center;padding:30px;background:linear-gradient(135deg,#061d43,#0b3d7c)}
.login-card{width:min(440px,100%);background:#fff;border-radius:22px;padding:34px;box-shadow:0 22px 60px rgba(0,0,0,.25)}
.login-logo{display:block;width:170px;max-height:95px;object-fit:contain;margin:0 auto 20px}
.login-card h1{text-align:center;color:var(--navy);margin:0}
.login-card>p{text-align:center;color:var(--muted);margin:8px 0 24px}
.login-card label{margin-bottom:15px}
.full-btn{width:100%;margin-top:5px}
.back-link{display:block;text-align:center;margin-top:18px;color:var(--navy);font-size:.88rem;font-weight:650}
.alert{border-radius:10px;padding:11px 12px;margin-bottom:16px;font-size:.86rem}
.alert.error{background:#fff0f0;color:#9f2020}
.admin-body{background:#f3f6fa;min-height:100vh}
.admin-shell{max-width:1600px;margin:0 auto;padding:28px 3vw 60px}
.admin-actions{display:flex;gap:9px}
.stats{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:20px}
.stat{background:#fff;border:1px solid var(--border);border-radius:15px;padding:17px 19px}
.stat span{display:block;color:var(--muted);font-size:.78rem;font-weight:700}
.stat strong{display:block;color:var(--navy);font-size:1.7rem;margin-top:5px}
.admin-panel{padding:20px}
.admin-filters{display:grid;grid-template-columns:minmax(240px,1fr) 220px auto auto;gap:10px;margin-bottom:18px}
.table-wrap{overflow:auto}
.tickets-table{width:100%;border-collapse:collapse;min-width:1050px}
.tickets-table th{text-align:left;color:#607086;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;padding:10px;border-bottom:1px solid var(--border)}
.tickets-table td{padding:12px 10px;border-bottom:1px solid #edf1f5;vertical-align:top;font-size:.84rem}
.tickets-table td small{color:var(--muted)}
.empty-cell{text-align:center;color:var(--muted);padding:30px!important}
dialog{width:min(820px,94vw);border:0;border-radius:20px;padding:0;box-shadow:0 30px 90px rgba(0,0,0,.35)}
dialog::backdrop{background:rgba(5,20,42,.58);backdrop-filter:blur(4px)}
#adminTicketForm{padding:25px}
.dialog-head{display:flex;justify-content:space-between;align-items:flex-start;border-bottom:1px solid var(--border);padding-bottom:16px;margin-bottom:18px}
.dialog-head h2{color:var(--navy);margin:4px 0 0}
.dialog-close{border:0;background:#f0f3f7;width:35px;height:35px;border-radius:50%;font-size:1.4rem;cursor:pointer}
.ticket-detail{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:20px;background:#f7f9fc;border-radius:13px;padding:15px}
.ticket-detail div{display:flex;flex-direction:column;gap:4px}
.ticket-detail strong{font-size:.73rem;color:var(--muted);text-transform:uppercase}
.ticket-detail span,.ticket-detail p{font-size:.88rem;margin:0;line-height:1.5;white-space:pre-wrap}
.ticket-detail .wide{grid-column:1/-1}
@media (max-width:1050px){
    .grid{grid-template-columns:1fr}
    .history{max-height:none}
    .stats{grid-template-columns:repeat(3,1fr)}
}
@media (max-width:700px){
    .topbar,.admin-topbar{height:auto;min-height:70px;padding:10px 16px}
    .brand span{display:none}
    .brand img{width:44px;height:44px}
    .shell{padding:20px 14px 40px}
    .hero-card{padding:23px;align-items:flex-start;flex-direction:column}
    .hero-badge{white-space:normal}
    .panel{padding:20px 16px}
    .form-grid{grid-template-columns:1fr}
    .full{grid-column:auto}
    .input-action{flex-direction:column}
    .stats{grid-template-columns:1fr 1fr}
    .admin-shell{padding:18px 12px 40px}
    .admin-filters{grid-template-columns:1fr}
    .ticket-detail{grid-template-columns:1fr}
    .ticket-detail .wide{grid-column:auto}
    .admin-actions .secondary{display:none}
}